Refund & Returns Policy – US Jacket Store

Effective Date: 15 August 2025
Website: https://usjacketstore.com

At US Jacket Store, we want you to be happy with your purchase. If you are not satisfied, please review our policy below for returns, exchanges, and refunds.

1. Eligibility for Returns & Exchanges

  • You can request a return or exchange within 7 days of receiving your order.

  • Items must be unused, unworn, and in original packaging with all tags attached.

  • Customized or personalized items are non-returnable unless they arrive damaged or defective.

2. Non-Returnable Items

We do not accept returns for:

  • Used or worn products.

  • Items without original tags or packaging.

  • Clearance or final sale items.

3. How to Request a Return or Exchange

  1. Email us at support@usjacketstore.com with your order number, reason for return, and photos (if the item is damaged or defective).

  2. Our team will confirm if your item is eligible for return.

  3. Once approved, ship the product back to us.

  4. We will process your refund or exchange within 7-10 business days after receiving the item.

4. Shipping Costs

  • Customers are responsible for return shipping costs unless the product is defective or we sent the wrong item.

  • Shipping charges paid at the time of order are non-refundable.

5. Refund Process

  • Refunds will be issued to your original payment method.

  • Please allow 5-7 business days for your bank or payment provider to complete the refund.

6. Damaged or Wrong Items

If you receive a damaged or incorrect product, contact us within 48 hours of delivery with clear photos, and we will arrange a replacement or refund at no extra cost to you.

7. Contact Us

If you have any questions about this policy, reach out to:

US Jacket Store
📧 Email: sales@usjacketstore.com
🌐 Website: https://usjacketstore.com