Refund & Returns Policy – US Jacket Store


Website: https://usjacketstore.com

At US Jacket Store, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review the policy below regarding returns, exchanges, and refunds.

By placing an order on our website, you agree to the terms outlined in this policy.

1. Eligibility for Returns & Exchanges

You may request a return or exchange under the following conditions:

  • Requests must be made within 7 days of receiving your order

  • Items must be unused, unworn, and in original condition

  • Original packaging and all tags must be intact

Customized or personalized items are non-returnable and non-refundable, except in cases where the product arrives damaged or defective.

2. Non-Returnable Items

We do not accept returns or exchanges for:

  • Used, worn, or altered items

  • Products without original tags or packaging

  • Clearance, discounted, or final sale items

3. How to Request a Return or Exchange

To initiate a return or exchange:

  1. Email us at support@usjacketstore.com with:

    • Your order number

    • Reason for return or exchange

    • Clear photos (required for damaged or defective items)

  2. Our support team will review your request and confirm eligibility.

  3. Once approved, you will receive return instructions.

  4. After we receive and inspect the item, we will process your refund or exchange within 7–10 business days.

4. Shipping Costs

  • Customers are responsible for return shipping costs

  • Return shipping fees are non-refundable

  • If the item is defective or incorrect, we will cover all return shipping costs

5. Refund Process

  • Approved refunds will be issued to the original payment method

  • Refund processing may take 5–7 business days, depending on your bank or payment provider

  • Original shipping charges are non-refundable

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery

  • Provide clear photos of the issue

We will arrange a replacement or full refund at no additional cost.

7. Contact Us

For any questions or concerns regarding this policy, please contact us:

US Jacket Store
📧 Email: sales@usjacketstore.com
🌐 Website: https://usjacketstore.com